Step by Step Guide to making complaint:

  1. Approach the DP/Stock Broker at the designated Investor Grievance e-mail ID of the stock broker/DP i.e. complaint@shubhamstock.com or through physically approaching the broker personally at its corporate office at 3, Madan Mohan Malviya Road, Amritsar – 143001
  2. At the time of making complaint be sure to provide accurate and concise information. Include any relevant account numbers, dates, and specific details to help the complaint handling team understand your concern better.
  3. On receipt of complaint from the complainant, the DP/Stock Broker will make its entry in BO Grievance Register and a complaint number will be issued to that complaint and an intimation of the complaint number will also be sent to complainant through email or physically in writing.
  4. The DP/Stock Broker will strive to redress the grievance immediately, but not later than 30 days of the receipt of the grievance. 
  5. If complaint is not redressed within 15 days, please give personal call to the Compliance Officer at his mobile number to get the status of the complaint so that DP/stock broker takes extra care to redress within 30 days of receipt of complaint. Contact details of compliance officers are hereunder:

          Mr. Anil Aggarwal, Compliance Officer – Trading Section

          Mobile No. +91-9915073023

 

          Mr. Gurdas Chand, Compliance Officer – DP Section

          Mobile No. +91-9988234365

  1. Approach the Stock Exchange using the grievance mechanism mentioned at the website of the respective exchange.
  2. The complaint not redressed at Stock Broker / Stock Exchange level, may be lodged with SEBI on SCORES (a web based centralized grievance redressal system of SEBI) @ https://scores.gov.in/scores/Welcome.html

      Complaints Resolution Process at Stock Exchange explained graphically: